Hemora Designs · Customer care

Privacy Policy

Scope and information collected

This policy explains how TED Techno Services, operating Hemora Designs at hemoradesigns.com, collects, uses, stores and shares information. Depending on your use, we may collect your name, email, phone number, billing/delivery address, order details, payment status and transaction reference, customer-service communications, and technical/usage data such as IP address, browser/device details, pages viewed and cookie identifiers.

How information is used

We use information to process orders and payments; arrange shipping, delivery and exchanges; provide support and order updates; maintain and secure the Website; detect fraud; comply with legal and accounting obligations; improve our services; and, where permitted and with any required consent, send promotional messages or analyse Website performance.

Cookies

The Website may use cookies and similar technologies for essential functions, cart and checkout operation, preferences, security, analytics and marketing where enabled. You can manage cookies through your browser and any consent controls shown on the Website. Disabling certain cookies may affect functionality.

Sharing information

We may share necessary information with hosting and technology providers, payment gateways, courier partners, customer-support tools, analytics providers and professional advisers. We may also disclose information when required by law, to respond to valid legal requests, protect rights or safety, or investigate suspected fraud. We do not sell personal information as a standalone product.

Retention, security and transfers

We retain information for as long as reasonably necessary for orders, customer service, legal compliance, dispute resolution and recordkeeping. We use reasonable safeguards, but no online transmission or storage system is completely secure. Information may be processed where our service providers operate, subject to applicable law and appropriate safeguards.

Your choices and rights

Subject to applicable law, you may request access to, correction of or deletion of personal information, or withdraw consent where processing is based on consent. We may retain information where required for legal or transaction purposes. Contact nautjain@gmail.com. You may opt out of promotional messages using an unsubscribe link where provided or by contacting us; necessary transactional messages may continue.

Children and third-party links

The Website is not intended for children to make purchases independently. Contact us if you believe a child has provided personal information without appropriate authorisation. External websites are governed by their own privacy policies, which we encourage you to review.

Changes and contact

We may update this policy by posting a revised version on the Website. Contact: nautjain@gmail.com, To be updated., To be updated.. Operator: TED Techno Services; brand: Hemora Designs.